FAQ Hohenwerfen online store

Which payment methods can I use to pay in the ticket store?

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, JCB, Discover, Union Pay), Maestro, Apple Pay, Google Pay, PayPal, Klarna, EPS, Alipay and WeChat Pay.

Do I have to print out the tickets?

No. It is sufficient if you can show the tickets on your cell phone.

Do I have to queue at the ticket office with my online ticket?

No. You can go directly to the turnstile and validate your ticket at the scanner there.

Can I cancel my purchased tickets?

Unfortunately not, please see our general terms and conditions.

Can I change the date retrospectively?

No. If your admission ticket does not include a personal tour, it is valid for up to 3 months after your chosen visit date. If you would like to visit us earlier than your chosen visit date, please send us an e-mail to shop@salzburg-burgen.at.

I can't make it to the tour on time, what do I have to do?

Please inform us immediately.
Hohenwerfen Castle Tel.: +43 6468 76 office@burg-hohenwerfen.at

How much time should I plan for the visit?

Our castles offer an extensive program and attractions for you. Plan at least 2 hours for your visit.

How much earlier should I be at the tour?

It is sufficient if you arrive at the agreed meeting point approx. 5 minutes before the tour.

How long does the ascent take or how long do I have to walk up to the castle?

You can walk to Hohenwerfen Castle in about 20 minutes.
The elevator ride takes approx. 1 minute. However, please allow for any waiting times before getting on and off.

Are there family tickets?

No. As a child-friendly company, we have made it our mission to provide families with children, regardless of their size and family composition, with affordable admission. That's why our children's tickets are up to 60% cheaper than adult tickets.

Are dogs allowed?

Yes, dogs are welcome in the outdoor area. Dogs are not allowed inside the castle during the guided tour. Assistance dogs with appropriate proof are exempt.

Where can I park?

Please park your car in one of the paid public parking lots or in one of the parking garages in the old town of Salzburg.